A clear path for returns

If a textile does not work for your room, you may start a return during the 30 days following delivery. Contact [email protected] or call +1 828-962-1933 with your order number, the item and your reason for returning it.

Keep the textile ready to return

Return eligibility requires the item to remain unused, unwashed and in its original packaging. Keep all included parts and labels together. You may look at the item to assess it, but do not put it into household use while deciding. This condition does not limit your options when an item arrives defective, damaged or incorrect.

Where to send it

Returns go to the following address. You can contact us first for assistance, or include your order number and contact details inside the parcel so we can identify it.

Robert Tremper Property Holdings LLC
Tremper Living Returns
310 N Market St
Wailuku, HI 96793
United States

Use a trackable service and keep your postage receipt until the return is resolved.

Who pays return postage?

We cover return shipping for defective items, an incorrect item or damage sustained in transit. Contact us before mailing one of these returns so we can arrange the return postage. For a change of mind, color preference or size selection, you pay the return shipping. There is no additional restocking deduction.

Inspection and your refund

After the return arrives, allow 3–5 business days for inspection. Once it is approved, we initiate the refund to the original payment method and send confirmation. Your bank or payment provider controls when the credit becomes visible in your account. Original shipping charges are not refunded for a change-of-mind return; errors or faults on our side are handled at our expense.

Exchanges and cancellations

Contact us if you need a different size or color. We can help you arrange a return and a separate purchase. If you need to cancel an order, get in touch promptly. Cancellation may no longer be possible after dispatch, in which case the return process applies.

Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. For delivery rates and timelines, see the Shipping Policy.