A few useful answers

How do I choose between a fitted cover and a flat panel?

A fitted cover is selected by a sofa-length range and must also suit the arms and back. A flat panel is a rectangle you arrange over the sofa. Measure the area to cover and add the amount of side drop or tuck you want. Our Size Guide walks through both.

Does the photograph show everything I receive?

Only the contents stated in the listing are included. A single panel is not a complete set, and sofas, tables and extra styling cushions are not included. The trimmed cushion-cover pair needs your own inserts.

Are chenille and corduroy fiber types?

They describe a yarn or fabric construction and surface. They do not by themselves establish a fiber composition. Read each product’s stated material rather than assuming cotton, wool or another fiber from the texture.

Will a color look exactly like my screen?

Lighting, display settings and the direction of a textured pile can change the appearance. Use the product’s color option as your reference and expect some visual variation in different light.

Can every textile be machine washed?

No universal washing or drying method applies to the whole collection. Follow the care label supplied with your item. When a listing does not specify a method, ask us before laundering and avoid assuming that high heat or tumble drying is suitable.

Where do you deliver and how long does it take?

We deliver within the contiguous 48 states. Processing takes 1–3 business days, followed by 3–7 days in transit. Standard shipping is free for orders of $59 or more; the rate below that is $6.99. See the Shipping Policy.

How do I send a return?

Start within 30 days after delivery. Keep the item unused, unwashed and in its original packaging. Contact [email protected] or +1 828-962-1933 for help, or follow the return instructions. The return address is Robert Tremper Property Holdings LLC, 310 N Market St, Wailuku, HI 96793. We cover return postage for faults, wrong items and transit damage; other returns are sent at the customer’s expense.

When is a refund issued?

We inspect a return within 3–5 business days of its arrival. An approved return leads to a refund to the original payment method. Posting time then follows your bank or payment provider’s schedule.

How can I get help before ordering?

Email [email protected], call +1 828-962-1933 or use the contact form. Hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Include the product name and your sofa measurements so we can understand the question.